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by Ernst Kuschke via Ernst Kuschke : C# on 8/29/2006 9:59:00 AM
In a recent (heavily customised) implementation of MSCRM for a call centre I have had the requirement to set the state of a Phonecall Activity to "Completed", depending certain actions by the user on the frontend.MSCRM exposes itself via the "CrmWebservice"- and "MetadataService" web services. All the CRM entities, like Contact, Incident, etc. are extensions of the BusinessEntity base class, and so it is also for Activity, from which Phonecall derives. Ussually when
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